HOSPITAL POLICIES2019-04-26T13:17:03+00:00

HICKORY VETERINARY HOSPITAL POLICIES

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. We realize retractable leashes are popular with many owners; however, they do not allow one to adequately maintain control of dogs. If you choose to use a retractable leash we ask that you have the leash in its locked position, keeping your dog within a manageable distance from you. All cats must be presented in an appropriate cat carrier.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

Emergencies

After hours, you may contact the one of the following emergency services providers. In order to provide the best care for your pet, there may be instances in which we refer you to an area emergency hospital during our normal business hours.

Animal Emergency Hospital

807 Belair Road
Bel Air, MD 21014
(410) 420-PAWS (7297)
www.marylandpetemergency.com

Harford Emergency and Referral Veterinary Services

526 Underwood Lane
Bel Air, MD 21014
(410) 420-8000
www.harfordervet.com

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