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HOSPITAL POLICIES 2017-08-08T22:04:58+00:00

HICKORY VETERINARY HOSPITAL POLICIES

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

For your convenience, ‘drop-off’ appointments are available. A ‘drop off’ means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off’ sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.

Emergencies

During business hours, please contact our office immediately at 410-838-7797 to let us know that you are on your way with an emergency!

After hours, you may contact the one of the following emergency services providers:

Animal Emergency Hospital

807 Belair Road
Bel Air, MD 21014
(410) 420-PAWS (7297)
www.marylandpetemergency.com

Harford Emergency and Referral Veterinary Services

526 Underwood Lane
Bel Air, MD 21014
(410) 420-8000
www.harfordervet.com

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