To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases will always receive top priority, which is why occasional appointment delay is inevitable. Otherwise, we do make a sincere effort to see every patient on time.
Our goal is to put our patients at ease when they come to see us, but it is common for pets to be a little uneasy about new people, new surroundings and other pets. For the protection of your pet and others at the hospital, we ask that all dogs be on a non-retractable leash and properly controlled while in our waiting room and exam room. We realize retractable leashes are popular with many owners; however, they do not allow one to adequately maintain control of dogs. If you choose to use a retractable leash, we ask that you have the leash in its locked position, keeping your dog within a manageable distance from you. All cats must be presented in an appropriate cat carrier.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, American Express, cash and personal checks.
We do not offer payment plans but do work with Care Credit to help you manage veterinary expenses.
We make every effort to see emergency cases as soon as possible during business hours, but there may be circumstances that require us to refer you to an area emergency hospital during that time.
After hours, please contact one of the following emergency services providers:
Animal Emergency Hospital
807 Belair Road
Bel Air, MD 21014
(410) 420-PAWS (7297)
Urgent Vet Care in Cockeysville, MD443-318-6500
Open 7 days a week from 1 pm-11 pm (excluding major holidays)
Mason-Dixon Animal Emergency Hospital in Shrewsbury, PA717-432-6030
Open nights and weekends;
24 hrs from Thurs 7 am through Tues 8 am; Tues and Wed 7 am-8 am
Blue Pearl Pet Hospital in Newark, DE